Q: How long have you been with Mike’s Auto Body?
A: 1 year
Q: How many years of industry experience do you have?
A: 13 years
Q: Favorite part of the job?
A: When working in the collision repair industry, there are no two jobs that are exactly the same, so you have to do a little detective work and figure out the best method of repairing. It helps to keep things interesting.
Q: If you could name 3 things you want to do in your life, what would they be?
A: Brazilian Jiu Jitsu, spending time with my two-year-old son and wife and brewing beer. I also love hot rods & muscle cars and traditional sheet metal shaping/fabrication.
Q: What are your favorite sports teams?
A: Giants (baseball), Sharks and 49ers.
Q: What was the title of the last book you read?
A: Immutable Principles of Brazilian Jiu Jitsu
Q: Favorite movies?
A: Braveheart, Fist of Legend and Back to the Future Trilogy
Q: Favorite TV Shows?
A: All of the Netflix Marvel shows
Q: Favorite outdoor activities?
A: Surfing and riding boats on the lake
Q: Do you have any pets?
A: A Siberian Husky named Akira
Q: If you could have any kind of car, what would you get and why?
A: 49-51 Mercury with a chopped roof. I fell in love with these the first time I saw them at the Good Guys car show and have dreamed of owning one ever since.
Q: If you could have lunch with anyone who would it be?
A: Lou Gehrig. He has always been my hero since about 5 years old.
Q: What are some of the customer service things you’re proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: At Mike’s, we have a call center that reaches out to the customer when an assignment is first sent to us and from that point forward there is someone willing to contact the customer every step of the way until the car is delivered and after. That is something that most shops in this industry just don’t do. From my perspective, good customer service is being able to provide whatever the customer needs whether that is an explanation of the process, consistent updates, a ride home, etc. Finding out from the customer what their expectations are and then doing what you can to meet/exceed those expectations is something we do very well here.
Q: What are some of the changes you’ve seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The vehicle repairs involve many more electronics now, and rather than being retroactive after finding problems we are now scanning vehicles and being proactive to hunt those issues down prior to completing repairs.