Frequently Asked Questions
Q: What should I know before having my vehicle repaired?
- Never drive a car that could be unsafe because of damages.
- You are not required by law to obtain multiple estimates.
- You have the right to go to the repair shop of your choice.
- A car is one of your largest investments, so have it repaired properly.
- Professional shops will always explain the entire process. Ask about it.
- Read and understand your policy. Ask your insurance agent to explain it.
Q: What should I consider before selecting a repair facility?
- Technical Training: look for I-CAR Gold and ASE certifications.
- Computerized Estimating Systems: Assures an accurate estimate of cost and labor.
- Precision frame and unibody equipment.
- High level Customer Satisfaction (CSI) Rating.
- Guarantee/Warranty: Quality shops will guarantee their work in writing (lifetime).
Q: Can you give me a rough estimate over the phone?
A: Vehicles are all manufactured to handle collisions differently. Many times, depending on the severity of the damage, parts can be repaired rather than being replaced. Even the type of paint on your vehicle can drastically change the nature of your estimate Due to these factors; it’s always imperative to see your vehicle in person first, so that Mike’s Auto Body can write an estimate and devise a plan that’s personalized for your insurance, your vehicle and most importantly–you.
Q: Does all of our work come with a warranty?
A: Absolutely. At Mike’s Auto Body, we always offer a limited lifetime warranty on all repairs for as long as you own the vehicle. You will receive a written copy of your warranty when you sign off upon the completion of your repair. At Mike’s Auto Body, all of our work is 100% guaranteed and that’s why the company will stand by it every step of the way.
If you ever have any questions at any stage during your collision repair and even after its completion, contact Mike’s Auto Body and we will gladly placate your concerns. We want you to be a long-time customer and that’s why we exceed everyone’s expectations on each and every auto body repair at Mike’s Auto Body.
Q: Can you arrange for a car rental?
Yes, Mike’s Auto Body can make all your rental car arrangements and ensure that the process will be seamless and convenient.
Q: Can you tow my car?
A: Yes, Mike’s Auto Body can arrange to have your car towed to our shop from any location in the Bay Area.
Q: When I drop my car off can I get a ride home?
A: Yes, we will drive you home, to work, school or to any location you desire.
Q: What should I do to prepare my vehicle before dropping it off at Mike’s Auto Body?
- If the insurance company has already written an estimate, please bring it.
- The insurance estimate is a blueprint to get repairs started.
- If the insurance company has not written an estimate, please bring your policy or claim number and any contact information you have.
- Please remove any valuables and things that may get in the way of the repair, including lap tops, CDs, money, parking passes, sunglasses, garage door openers, car seats, toys and any other items that you may have stored in your trunk.
- Please bring in any alarm control for your car.
Q: I have heard that dealing with a DRP (Direct Repair Provider) with insurance companies is easier. Are you a DRP shop?
A: Yes, Mike’s Auto Body works hand in hand with nearly all major insurance companies and their Direct Repair Programs. This program enables the company to be the eyes and ears of the insurance companies – communicating directly with them so that you do not have to wait for your vehicle to be inspected by a field adjuster.
Q: How long will it take for you to complete my repair?
A: That depends on the extent of the damage. Insurance authorization, parts availability and the size of the repair all play a factor in the repair time. At Mike’s Auto Body our production times are excellent and the #1 deliverable is to return your vehicle to its pre-accident condition as quickly as possible.
Q: Am I allowed to choose the repair shop I want? People have told me that I have to go to the shop the insurance company suggests. Is that true?
A: No. In February 2003, Senate Bill 551 was passed which gives the consumer specific right to receive repairs wherever one chooses. Always do your research and due diligence before selecting a body shop, but ultimately the choice is yours. Your insurance company is aware of this and if you’d like a copy you can view it and print it out simply by clicking on the following link: Senate Bill 551.
