Q: How Long Have You Been with Mike’s Auto Body?
A: Five years
Q: How Many Years of Industry Experience Do You Have?
A: 20 years
Q: Favorite Part of The Job?
A: Exceeding customers’ expectations
Q: What Do You Do When You’re Not Working at Mike’s Auto Body?
A: Go to the gym and anything my crazy kids want to do.
Q: What Sports Teams Do You Follow?
A: San Francisco Giants
Q: Favorite Movies?
A: Casino, Kill the Irishman
A: Cat named Lucy
Q: Favorite Outdoor Activities?
A: Hiking and taking my kids on walks
Q: If You Could Have Any Kind of Car, What Would You Get and Why?
A: 1966 hardtop Impala
Q: If You Could Have Lunch with Anyone Who Would It Be?
A: Bill Murray
Q: What Are Some of The Customer Service Things You’re Proud of At Mike’s Auto Body and Describe Your View of What Exceptional Customer Service Is?
A: Exceeding the customers’ expectations is #1 and we pursue it relentlessly. When a customer brings their vehicle here, the initial interaction is right after something bad happened, so it is our job to make the process seamless for the customer.
Q: What Are Some of The Changes You’ve Seen in This Industry Over The Years And How Has Mike’s Auto Body Reacted To These?
A: The use of technology to repair vehicles is by far the biggest change. At Mike’s, we stay on the cutting-edge with O.E. repair procedures and methods. With our pre and post diagnosis and updated equipment, we are taking multiple steps to put vehicles safely back on the road.