Q: How long have you been with Mike’s Auto Body?
A: Four months
Q: How many years of industry experience do you have?
A: 25+ years
Q: What do you do when you’re not working at Mike’s Auto Body?
A: Spending time with my son and watching him play baseball and basketball are my favorites.
Q: Major interests?
A: Cycling, road racing and mountain bike racing
Q: What are the 3 things you want to do in your life?
A: Raise my son to be the best man he can be. Travel and tour Italy by bike.
Q: What was the title of the last book you read?
A: Steve Jobs
Q: Pets & their names?
A: A Rhodesian Ridgeback named Zoey
Q: Favorite outdoor activities?
A: Cycling and hiking
Q: If you could have lunch with anyone (dead or alive) who would it be?
A: My father, definitely
Q: What are some of the customer service things you’re proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A:The seamless process between the initial call center contact all the way through when the finished vehicle is delivered. To me personally, great customer service is when the customer has minimal inconvenience and continually updated throughout the repair process.
Q: What are some of the changes you’ve seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A:Automotive technology is changing rapidly and Mike’s puts a lot of effort into staying current with training and the tools necessary to repair today’s high-tech cars correctly.