Q: How Long Have You Been with Mike’s Auto Body?
A: 5.5 years
Q: How Many Years of Industry Experience Do You Have?
A: 11 years
Q: Favorite Part of The Job?
A: Communicating with customers and technicians brings me a lot of joy. My favorite saying is people helping people. I also enjoy the meeting a customer when they pick up since the first time, they saw us was not the best time for them.
Q: What Do You Do When You’re Not Working at Mike’s Auto Body?
A: I enjoy fishing, shooting clay targets, camping in my trailer and playing with my son and helping him build Legos.
Q: What Sports Teams Do You Follow?
A: Raiders, Notre Dame Football
Q: Favorite Movies?
A: Top Gun, Top Gun is the greatest and only movie.
A: One cat named Cookie
Q: Favorite Outdoor Activities?
A: Fishing, clay target shooting, driving radio-control trucks with my son.
Q: If You Could Have Any Kind of Car, What Would You Get and Why?
A: A 1970 Hemi Barracuda in yellow as a convertible because Don Johnson played Nash Bridges in the TV show and he drove that car and he was my idol.
Q: If You Could Have Lunch with Anyone Who Would It Be?
Q: What Are Some of The Customer Service Things You’re Proud of At Mike’s Auto Body and Describe Your View of What Exceptional Customer Service Is?
A: I am proud of the organization and flow that Mike’s Auto Body utilizes to repair cars back to their pre-accident condition. It sets us up with a more streamlined repair process that helps our customer service tremendously. My view of customer service is first to have a quality repair to give to the customer followed by a caring and sympathetic understanding of what they’ve gone through and how we are here to correct it.
Q: What Are Some of The Changes You’ve Seen in This Industry Over the Years and How Has Mike’s Auto Body Reacted to These?
A: I have seen new advancements in metals and metal repairs as well as a critical eye for safety systems being recalibrated after a loss and a general deeper understanding of how these systems work. Mike’s has implemented processes to make sure the right repair is being performed and has even set up 2 locations to have aluminum repairs performed. We also have guidelines for Advanced safety system recalibrations and a checklist to ensure safety after a repair.