Q: How long have you been with Mike’s Auto Body?
A: Since August of 2021
Q: How many years of industry experience do you have?
A: I have been in collision repair since 1993
Q: Favorite part of the job?
A: Helping customers to make sense out of a difficult and unusual situation
Q: What sports teams do you follow?
A: Oakland A’s and Oakland Raiders
Q: Favorite movies?
A: Monty Python and the Holy Grail
Q: Favorite TV Shows?
A: Seinfeld and Bugs Bunny (preferably Chuck Jones)
A: A black German Shepherd, two German Shepherd mixes, and a cat
Q: What social media do you use most regularly?
Q: What was the last book your read?
A: Unabomber by Jim Freeman Terry Turchie and Don Noel
Q: Favorite outdoor activities?
Q: If you could have any kind of car, what would you get and why?
A: The new Bronco is an amazing vehicle
Q: If you could have lunch with anyone who would it be?
A: Elon Musk
Q: What are some of the customer service things you’re proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: I like taking a customer that is upset and lost on how to deal with their loss on an object that means a lot to many of us Californians. I like to help them through the process and most importantly be happy with the outcome.
Q: What are some of the changes you’ve seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: There have been some very big changes in the automotive industry in the last 29 years since I entered the industry. Airbags, hybrids, electric, telematics, scanning, aluminum, Direct Repair Programs, basecoat/clearcoat, and then waterborne. Mike’s Auto Body has been a juggernaut of East Bay autobody repair in the period I have been in the business. They have been a front runner in every point I mentioned above. Most impressively their command of the DRP process. At the Lafayette location we do the Ford Aluminum trucks and that has been very interesting to gain knowledge in.