Came here to get some dents looked at (door dings specifically). Great staff, super friendly and reasonably priced. Trusted them pretty quickly and didn’t get the feeling we were simply a pay check to them!
O.k. So in early March I brought my wife’s Jetta in for about $3K worth of body damage repair. My first time here. I yelped them and gave them five stars. Part of the repair included removal and re-install of rear passenger door handle. So here we are six weeks later and there is a problem with the same door lock not operating. So I grab my previous work order and proceed to Mike’s hoping the door lock repair would be covered at least partially because of the previous door work. A new estimator, Carlos, came out looked at the door, saw the previous work order and had the door fixed on the spot. The correction included taking out the interior door panel as the door could not be opened from the interior or exterior. No excuses, no telling me to come back next week, no telling me the original work which was done about six weeks prior (which may or may not have been the current cause) was out of warranty; the I only thing I heard was “no problem”. These guys are awesome!, thank you. I told Michelle, the receptionist, “you guys are great but I hope I never see you again”. She replied, “We get that a lot!”
I brought my car to Mike Rose after someone hit my car in a parking lot. My car already had damage in that area from a previous accident that I had not fixed. Damon was assigned to do the assessment of the damage. He was kind and patient with me even though my car was old a had previous damage. He provided a thorough estimate and broke down repair costs for most recent accident and costs to repair previous damage. When I decided not to fix the car, he re-attached my bumper at no charge and sent me on my way. Damon went out of his way to help me and for that I am grateful. He answered all of my questions and always treated me with respect and patience. It is rare to see this level of customer service.
As luck would have it, in 2010 I had bought a brand new car and weeks later hit a pedestrian crossing a parking lot exit. I had brought my car to this location to have it repaired. Well, 3 years later, the clear coat on the hood was starting to chip. Mike’s has a lifetime warranty on paint. So I called to have the hood fixed. Without batting an eye the manager set up an appointment time and even made sure I had a ride home and a ride back to the shop. I cannot give enough stars for the customer service!
Thank you for making such inconvenience convenient 🙂
What a great surprise.
Stopped by here to say hi to someone and then get a quote for a big dent I have on my back bumper. Corey came to help me, gave me a quote, and it was way out of the realm of what I could spend.
Well Corey offered to just take my car in the back pop that dent out as best he could. He took it in the back, warmed up the bumper and popped out the dent. It wasn’t perfect, but it looked fantastic. He even put some similar colored paint to cover the scratches. AND ALL FOR FREE!!
The rest of the staff was pretty nice, but I had no idea I’d leave with that gawd awful dent almost invisible. I am soooo happy now. Since I didn’t pay anything, I thought a positive review was due. Thanks guys!!!
My 2012 Camaro SS was vandalized and my insurance company suggested to use Mike Rose. I was skeptical at first since it’s hard to trust Insurance Company Body shops. Everything went smoothly, the process of getting your car fixed was so easy. When I finally went and saw my car. It looked liked noting Happened to my Car. They actually improved my rims and Used Powder Coat instead of Paint over. I always wanted Powder Coating on my rims and they did it for me. And that’s a upgrade. They also used better quality Window Tinting then the ones I used. So if your car has damages and you want to upgrade it from what it was bring to Mike Rose. A+ Customer Service and A+ Service.