I imagine it must be a tough job working at a company like Mike’s Auto Body. Specializing in estimates and repairs to cars post-accident, you’re the automotive Grim Reaper. You’re likely dealing with very unhappy people, either hurting from getting smashed up in an accident or feeling like a bucket o’ crap for perhaps causing the accident. Some folks get good news – yes your 4-wheeled baby is down but it isn’t out! Other times, they’re the doctor walking down the hall to tell the family that the patient didn’t make it. Even though these incidents put money in this local business’ pocket, they are not in an enviable position.
Vince Pita was unfortunately my car’s Grim Reaper. After a rear collision that left my Saturn Ion’s tush all banged up and miserable, I took my busted baby to Mike Rose’s based on their reputation both as a local business and from great word of mouth from friends when they had been in accidents in the past. Vince was very kind and gracious as he looked over my car when I brought it in for its estimate, taking photos and answering a few questions. He’s clearly very knowledgeable, passing on some info as to how Saturns in particular react to damage. Their front desk people were also very gracious and helped me acquire my rental car without a hitch.
Two days later, Vince called to pass on the news of my car’s estimate. He laid out the amount, and upon my request broke down all the elements of the car that would need repair and replacement to clarify his numbers. While I ultimately knew these were unhappy tidings as shortly later my beloved car was declared a total loss, it felt good to receive the information from a company and employee I trusted.
I of course do not wish this situation on anyone but if the day comes that your car needs a onceover, this Mike Rose location right off the freeway in Walnut Creek is an ideal choice. Wonderfully knowledgeable and kind employees. They do their jobs well and compassionately, and inspire true trust.