Brianna and team at Mike’s in Concord were amazing. Highlights:
-communication is 2nd to any business I’ve ever worked w/, timely, accurate and incredible responsive….never waited more than 30 mins for an email response, which is amazing w/ 5 or so unique messages I sent
-so kind, the woman who called and booked my estimate made a mistake that the WC location wasn’t open on Saturday (which I needed) and you would have thought she kicked my dog:) so apologetic and empathetic, top-tier customer service
-Brianna was so nice and accommodating. My repair should have taken 7-10 business days and she got it done in 3, no kidding. I really needed my car for the weekend and she came through. The estimate was exactly the cost, she did some touch-up work instead of the full on repair I was due, which saved me $392 and it looks great!
I can’t say enough about their service, relationship management, quality of work, and convenience. Don’t even think of going to another shop, I know I never will, thx Brianna and Mike’s!!!
