O.k. So in early March I brought my wife’s Jetta in for about $3K worth of body damage repair. My first time here. I yelped them and gave them five stars. Part of the repair included removal and re-install of rear passenger door handle. So here we are six weeks later and there is a problem with the same door lock not operating. So I grab my previous work order and proceed to Mike’s hoping the door lock repair would be covered at least partially because of the previous door work. A new estimator, Carlos, came out looked at the door, saw the previous work order and had the door fixed on the spot. The correction included taking out the interior door panel as the door could not be opened from the interior or exterior. No excuses, no telling me to come back next week, no telling me the original work which was done about six weeks prior (which may or may not have been the current cause) was out of warranty; the I only thing I heard was “no problem”. These guys are awesome!, thank you. I told Michelle, the receptionist, “you guys are great but I hope I never see you again”. She replied, “We get that a lot!”
